1. We currently deliver to all the following UK addresses:
    Area 1 – England, Wales and parts of Scotland (excluding Highlands & Islands)
    Area 2 – Highlands & Islands of Scotland
    Area 3 – Northern Ireland, Isle of Man and Isles of Scilly and Channel Islands
  2. Once dispatched, UK Orders are normally delivered to Area 1 within 3-5 days(excluding Sunday's). Area 2 and Area 3 will normally take an additional 1 to 2 days (excluding Sunday's).
  3. All parcels will be dispatched by insured post and are tracked to ensure your parcel is delivered to you in the most timely manner.
  4. You will be asked to sign for the delivery and this will be used as proof of delivery. If someone without authority signs for the product at the address you have given us, then this will be your responsibility.
  5. If no one is available to sign for the delivery, your parcel will be returned to your Royal Mail delivery depot and held for up to 18 days. A card will be put through your letter box confirming that a delivery was attempted. If you do not collect the parcel within the 18 day period the parcel will be returned to The Kloqworx and we will assume that you wish to cancel your order and a refund will be made. We will deduct all postage and packaging costs (both outgoing and return) to The Kloqworx from any refund due in these circumstances.
  6. If there is likely to be a long delay, for example if our warehouse is awaiting stock, then we will notify you. You can then cancel within 7 days and obtain a full refund by emailing or writing to us. Please refer to our Returns Policy below for full details. Provision of the refund will discharge us from any and all liability for failure to deliver items ordered or to deliver them within the stated period. If you choose not to cancel and wait for delivery instead, we will try and achieve this quickly, but cannot accept any liability for failing to do so as fresh stock sometimes takes a few weeks to reach our warehouse.
  7. Parcels are dispatched Weekdays Monday to Friday (barring bank holidays), however orders may be processed including a “Dispatched” email being sent outside of these times. If this is the case then the parcel will be dispatched the next day (excluding Sunday's).