1. We believe you will be totally satisfied with your purchase from The Kloqworx. If in the unlikely event you are unhappy with your purchase you may return the product to us for a refund. However this refund is not available if we reasonably expect that the item has been worn / used, damaged in any way or the product is returned without its original packaging, or if you don’t include your receipt.
  2. Your request for a refund must reach us within 14 days. Your request for a refund must be made either by email or post. Please refer below to paragraph iii for full details.
  3. All communication with us should be made using the following contact details:
    emails should be sent to
    Post should be sent to
    The Kloqworx
    Unit 209, Trentham Shopping Village
    Stone Road
    Stoke on Trent, Staffordshire
    ST4 8AX
    You can use the following form to advise us if you wish to withdraw from the purchase click here, complete the form and return it either electronically or by post to the aforementioned addresses.
  4. In the unlikely event that you receive your item (s) in a faulty / damaged state, please notify us within 7 days of receipt of goods either by email or post as set out in paragraph iii above. Any faulty / damaged items will be dealt with in accordance with our returns procedure. Please note that refunds do not apply if we reasonably expect that the item has been worn / used or damaged after delivery to you.
  5. Refunds for Internet purchases cannot be obtained from The Kloqworx store without prior e-mail agreement from us. Please inform us of any query by e-mail and return the items by post using the contact details given in paragraph iii above.
  6. We aim to make the refund within 10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.
  7. If you return a product due to personal preference, as opposed to some defect with the product, then it will be your responsible to pay for any return postage and packaging incurred and such costs shall not be refundable by The Kloqworx.
  8. In respect of any watch purchased from our website where the strap has been adjusted by ourselves at your request then these items cannot be returned / exchanged on preference grounds only. They are still covered by the guarantee.